Shipping Policy

Delivery: All goods are sent via Canada Post and are dispatched within 5 working days of receiving the order.

If the goods are required urgently please contact us by phone 604-736-2876 or email sales@backpocketcoo.com and we will endeavour to get the goods to you at the earliest possible date.

Overseas customers - All DVD are in NTSC format and prices in the DVD catalogue are quoted in USD as indicated on the store page.

If you require any of these DVDs in PAL format please contact us for a special quote, as a special transfer fee may apply.

Payment for overseas sales can only be accepted by credit card in USD (Visa, Mastercard) or direct deposit into a nominated bank account. Please contact BackPocket COO for bank account details.

Preview Policy

If the DVDs are not suitable for your needs they must be returned within 14 days in "as new" condition of being dispatched. There may be a charge applied for late returns or goods not returned in "as new" condition.

Returns and Refunds

Goods are dispatched under the condition that you or your organisation pay for the return postage charges should you decide within 14 days of dispatching the goods that they are not suitable for your needs.

If the goods have been paid for in advance then a refund cheque will be issued immediately on receipt of the returned goods. Or if you prefer, a credit note can be raised for you to spend on any of our other products.

All care is taken when the goods are dispatched that are in perfect condition. If you received faulty goods please inform us immediately by phone 604-736-2876 or email sales@backpocketcoo.com. Any faulty goods will be replaced immediately on receipt of the faulty product

Disclaimer

The DVDs and any accompanying materials listed on this website are designed to be used as an initial reference only. They are not intended to be a comprehensive guide, or to apply in all situations. BackPocket COO accepts no responsibility for any loss or damage incurred as a result of anyone relying on these or any accompanying materials.

BackPocket COO endeavours to ensure that information appearing in this site is correct at the time of collation, but accepts no responsibility for any mistakes, inaccuracies or mis-descriptions, whether by inclusion or omission and whether negligent or otherwise. Prices, details and products shown are subject to change without notice.

© Backpocket COO 2010